SL
Samantha L

1 reviews | Active since Feb 2017

03 Feb 2017, 09:56

PATHETIC *****

<p>My service has been suspended due to an arrears amount owing. I made a payment and was told by the consultant that the line would be unlocked - her name is Wandi. I had also received an email from Vodacom on 1 Feb that the line was now converted to a top up collection price plan and that I would still be on the network - this email was clearly lies!!! I was then put through to the manager Nampela who told me that with regards to the email, had I not made a payment then I would be placed onto the top up collections price plan - Now to me, in my mind, THIS MAKES NO SENSE - I mean who trains these people at Vodacom????????? </p> <p> </p> <p> </p> <p>BUNCH OF ********* ( I AM VERY ****ED OFF)</p>

0
Replies (3)
Vodacom
Vodacom's reply03 Feb 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Feb 2017, 09:55
Official

As per telephonic discussion,feedback provided.

Best regards,

SL
Samantha L's update13 Feb 2017, 09:54
Reviewer Update

Feedback provided but after calling 6 times over the weekend - no one could help me - accounts department just lies and lies , team solutions, one of the four people I spoke to had the courage to tel me that I was barred from the network and the other consultants were too ashamed to tell me - PLEASE PULL YOUR CALLS - you will hear for yourself !!!!