Pathetic level of service - Red VIP

Morning

I habe been trying to cal the customer centre as being a Red BIP package and can’t get through. I habe been using a friends phone to call as from my number I can’t dial outgoing calls … not sure why and very frustrating because I rebooted the phone few times but nothing happening

Holding on for 25 min and still no answer … using a friends phone makes it difficult as I can’t dial out from my number and hence inconveniencing him

What’s going on at Vodacom !!!!