Pathetic Lethargic Network ( Worse customer service in my life )

<p>I purchase a 2 tablet deal in December 2016 that was on promotion ( buy one and get one free ) but ever since December i have been debited for the 2nd tablet as well yet the 500mb the free tablet is receiving is suppose to be free as per the information the consultant gave me. i have called Vodacom on numerous occasions an all they would say is it will be escalated and i get no feedback when i call they say it has been resolved yet i am still experiencing the same problem. The consultant who helped me with the deal advised me it was sorted an my statement would be credited from December for the amounts been debited . i received my February statement and there is no credit showing and the same amount is still being debited from my account. Vodacom has given me terrible service and no one seems to be willing to help me solve this problem, i am running back and forth with no assistance what so ever. they tell me to call the customer care line where i sit for over and hour waiting to be assisted. </p> <p>Calls are recorded for quality and security purposes iv requested for my calls to be listened to as iv called too many times with this query, went from customer service to escalations to solutions department and not one person has taken initiative to help. i have really had it with this networ****!!!!</p>