PATHETIC/ LACK OF SERVICE

I am absolutely appalled with how Vodacom’s systems wor**** I went into a Vodacom 4u store on the 16th June to rectify something on my partners number. I was told it had been archived and that a simple form had to be filled in and sent off for it to be unarchived (wait 72hours) no response from anyone so we go back to the store to find out the guy hadn’t sent off the paperwork. New staff member sends it off and tells us in 72hours we will have feedback. Still no feedback and a whole new form had to be filled in and sent off. For something that we’ve been told is a 20min process at whatever part of Vodacom’s sector it is has now taken close to a month!!!

My partner needed this to be sorted out as he works or if country but we never received the service from Vodacom that is ALWAYS promised!! How long does it take to unarchive a number to get it back onto a SIM card???? FFS?!?!?