CR
Chris R

1 reviews | Active since Dec 2016

21 Apr 2024, 20:21

Pathetic joke!

Wireless. Supposed to get 50mbps. We'll we lucky if we get 12mbps, if that, mostly 6 to 8mbps. Pathetic to say the least. Go into the office and all they say is on our map you have coverage. Logged 2 calls and no reply. I am bound to a contract where I literally switch off wifi on my phone to be able to use personal data so I can do a bank transfer. Vodacom is terrible with wireless. Honestly stay away, worst is I have been a cellphone client for 24 years on vodacom with the same number. And never missed a payment. Vodacom you are a joke.

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Replies (2)
Vodacom
Vodacom's reply21 Apr 2024, 20:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Apr 2024, 15:15
Official
Dear Chris.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,