BW
Brian W

1 reviews | Active since Dec 2010

15 Sept 2022, 09:58

Pathetic is too generous a word

I've just spent more than an hour trying to find a way to cancel a recurring data bundle. The only place Vodacom even MENTIONS it is in one line on their Ts & Cs: "You may activate and deactivate the Recurring Bundles at any time." The word "deactivate" is then never mentioned again. I've tried everything - *135# for USSD self-help, SMS chatbot, WhatsApp chatbot, and even PHONING 135 to get assistance, where just another useless robot gives me NO WAY to get hold of a human and no relevant options to help me. An old post on your Twitter says dial *135*6#, but that is not relevant to cancelling recurring data bundles. So, I have one question: "HOW DO I CANCEL A RECURRING 30-DAY DATA BUNDLE?"

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2022, 10:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team