Pathetic is a under statement

<p>I upgrade online on the 9 Sep 2016 and never received the device; I then enquired just to find out the device was returned; I have been trying to cancel the upgrade since 24 sep with no success; endless calls were made to get this sorted again no success; spoked yesterday to a manager called Kugan who said he will follow up and give me feedback today 5 October; guess what I'm still waiting no feedback received its pathetic and apualing how such a orginizasion treat its clients; you better shape up the other competitors can't wait to take your clients. I need this resolved as I will not hesitate to take this matter to the CPA or fiduciary department.</p>