Pathetic is a euphemism - double billing

<p>On Thursday I called Vodacom to query my bill. I was given a reference number and told they would call me back within 48 hours - which of course they did not (my typical Vodacom experience). Today I called Vodacom pertaining to a double billing on My April subscription. After 37 minutes with Thando, she put me through to Nonkululeko Lumkwana in the Solutions Department who could not resolve my issue but wanted me to get another reference number as this needed another Service Request log with their back office. I tossed my toys and said I wanted to speak to a manager to resolve this issue here and now. She proceeded to put me on hold for another 21 minutes - only to come back and tell me that someone will call me about this tomorrow. This was after being on the phone for over 1 hour and 5 minutes. I am so livid that I am spitting fumes right now!!!</p>