Pathetic Internet + Pathetic Technical Support
We have been without internet at one of our locations in Cape Town for over a week. Our online ERP system, as well as VOIP, is now down because of this, yet a technician has still not been dispatched after countless attempts to "REMOTE" repairs. Wake up, clearly, the problem is onsite with the "VODACOM" equipment! SR*** - Ignored all email correspondence SR*** - Joseph was helpful
Our branch in George - pathetic internet Our branch in East London - pathetic internet. Vodacom all-round - pathetic internet.
Pathetic service - Vodacom should be charged for business lost. Has Vodacom partenered with Telkom?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Mar 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 Mar 2021, 10:07Still no contact from this so-called "consultant". Just as effective as your technical support.
Going on close to 2 weeks now of being down. We will not be paying for our internet if that is even what you can call this bs service.
Going on close to 2 weeks now of being down. We will not be paying for our internet if that is even what you can call this bs service.
's update19 Mar 2021, 10:07
Reviewer Update
Still no contact from this so-called "consultant". Just as effective as your technical support.
Going on close to 2 weeks now of being down. We will not be paying for our internet if that is even what you can call this bs service.
Going on close to 2 weeks now of being down. We will not be paying for our internet if that is even what you can call this bs service.
's updateReviewer Update
19 Mar 2021, 10:09Canceling all 12 sites
's update19 Mar 2021, 10:09
Reviewer Update
Canceling all 12 sites