Pathetic Insurance takeover

With the take over of Cellsure by this new insurance company, I have not once been able to get through to the company. First days I've called along with an agent from Pinelands Vodacom shop and the waiting period is way to long to speak to someone. I mean to sit for more than 45mins and more at a time to hear someone say Hello is pathetic. I've not ever experienced this with insurance companies. I don't care if there has been a takeover because it's the worst of takeovers as it's affecting clients. I feel like cancelling my contract as I need to get a new quote for a new cellphone and my first quite expires soon but due to the pathetic service experienced I will soon be missing out on this.

I need an answer soon because I need to get a new cellphone because I'm paying a contract with no phone .