Pathetic Insurance Service

Called customer service to cancel a cell phone insurance policy I no longer as the phone is no longer in my possession. The person I spoke to gave me this number *** and then put me through to a that receives no attention at all. Instead of having the phone answered, a computer tells you everyone is busy before taking me back to the guy at 'customer support'. How did I end up here? ToBi the useless robot who seems to be a bit of a retard fails understand simple English; "cancel cellphone insurance". So I rated TOBI and company 1/5 on Google play store . My review seems to have caught some one's attention. A great lesson was learnt here: don't go buying insurance at an airtime kiosk. Vodacom has 'clever' Insurance products but **** service is rendered on these. How hard can it be to cancel an insurance policy. So fellow citizens, Vodacom = cell phone ( the hardware) Anything else, look for specialists. At this point I'm going to settle and go for these new customer-centric companies emerging in the market.