Pathetic, *********** staff, breach of contract,

My airtime is due to be loaded on my account the 1st of every month, my debit orders all goes off the 2nd of every month, I currently have 3 Vodacom contracts which of 2 have received their R200 airtime, the 01/112017 I walked into vodacom tygervalley data store and Neville assisted me, I waited quite a while and left my phone there to have the matter sorted out, I fetched my phone around 14:15 from the vodacom store after I dropped it off at 11am the morning, still nobody had answers for me all Neville said was it will be allocated later the day as there was an allocation problem, the next day I called Neville and asked what was happening cause I still didn't have my airtime I then proceeded to advise him that I was going to take the matter further and I quote his words was "you do what you have to" now if a manager of a store is speaking to a customer like this how is the business even running smoothly?? I am extremely furious with the pathetic service I received, today the 07/11/2017 I called vodacom again and yet no answer then I called their regional at their repair centre and he advised me that there's nothing they can do but escalate my complaint to vodacom cause it's not there problem! Not their problem??? So who's problem is it?? I feel this is utter **** and in breach of contract and they have promised in my contract to pay my airtime to me the 1st of every month, I hope this review reaches the highest managers of vodacom because I am on the verge of cancelling all 3 contracts and I will not pay cancellation fees because between vanishing airtime and airtime not being paid I am being ******, my debit of R896 and insurance of R159 goes off promptly on the 2nd so why can I not have my airtime or any answers from this pathetic ISP!???????????? This matter has gone on long enough and that 1GB of data they can take back because I want nothing of kind gestures I want what I pay for every month!!!!???