PATHETIC *********** SERVICE FROM A RETENTIONS DEPARTMENT NO LESS.

I upgraded on 14/08/2020. I spoke to Kgomotso at the cancelations department. I cancelled a data contract and enquired about an early upgrade on my phone.

Kgomotso informed me that the early upgrade was possible and we discussed that I need more minutes. To this she offered me a smart s contract with 200 minutes (witch was less than my previous smart m contract) but she included an extra 500 minutes and 2 gig data for the total of R841. We even discussed how long I would be paying for the old devise and concluded the transaction.

Yesterday on the first day I am supposed to receive the minutes it shows 200. On today when enquiring I started at the call centre, PATHETIC. She keeps telling me the minutes does not show. I KNOW THATS WHY I AM PHONING!!!!!

from customer care I was transferred to the upgrades department (VUYO) . There they said the same, they cant see the minutes and they have to transfer me to the upgrades department who transfers me to Nosipo. This lady refuses to spell her name refuses to give me her managers name (went from I can not give it to I don't know it). This no name manager is also to busy to speak to me and is going into a meeting so I must wait until its convenient for me to phone me back. Never mind the 1 hour I have spent trying for Vodacom to fix the nonsense they have created. She can do nothing for me except transfer me to the 4th department that will apparently sort out my problem for me.

The aftersales department is Krimelda - who informed that she can not help me and then retentions department (from where I just came) needs to sort it out by listening to the call and rectifying the situation.

So I am currently sitting with a "upgrade" contract with less minutes than I had. PETHETIC *********** SERVICE