Pathetic *********** service

<p>I accidentally paid Vodacom an amount of R2900 through bank approved beneficiary on 28 December 2016.</p> <p> </p> <p>I spoke to a consultant on 30 December 2016 and explained the situation to him. He picked up the payment on his side and said he was requesting a refund to be done and sent me an SMS with the reference number. He said it would take 24 to 48 hours.</p> <p> </p> <p>I followed up on 4 January 2016 and the consultant informed me that it was still in processing and could take 7 to 14 days to be done but that I will get an SMS once it's been approved.</p> <p> </p> <p>I called again today to follow up as it has been 8 days already. Today I was told that nothing has been done and that I needed to send a proof of payment in first before they do anything!</p> <p> </p> <p>Because of Vodacom this whole process has been delayed by weeks! We are talking about R2900 here, money I needed back ASAP to pay for other bills which now I can't! And who knows how long Vodacom is going to take to pay MY money back to me now!!!</p> <p> </p> <p>This is absolutely shocking and no one seems to care!!!</p>