Pathetic, *********** service

We have a 20mb Fibre Package with Vodacom. Which was installed and activated on the 7th of November. On the 4th of December I contacted Vodacom with regards to getting a statement of the account to ensure we know what the debit order is going to be.

The lady I spoke to stated that their invoicing is done on the 1st of each month and because we only started on the 7th of November the first invoice will only be on the 1st of January 2020.

I confirmed this twice with the lady and she also confirmed it with my wife.

On the 7th of December Vodacom decides they are just going to take off a debit order after they stated there will be no debit order this month. When I called the call centre yesterday for this to be corrected the lady I spoke to told me Vodacom will not fix it. And when I asked to speak to a supervisor after being on hold for almost 10minutes she came back and dropped the call.

This is pathetic from Vodacom. You can not state one thing and do something else.

I want a call from a senior manager at Vodacom to address this matter urgently