Pathetic *********** Service

<p>For more than month and too many calls to Vodacom too remember, i still have a smart phone that:</p> <p>1. Cannot make Phone calls</p> <p>2. Send or recieve sms's</p> <p>3. Send or recieve e-Mails</p> <p>4. Log onto the Internet</p> <p>5. Connect to social media</p> <p>6. Sometimes, if i am Very Lucky, i will be able to recieve a phone call.</p> <p>7. Unable to load (top-up) air time and or data.</p> <p>8. Use the allocated monthly airtime and data, as per the contract</p> <p> </p> <p>So in fact i have a very expensive paper weight.</p> <p> </p> <p>When the monthly bill is due, i have to pay for a service that i do not have, according to the contact undertaken between Vodacom and myself. If i refuse to pay the bill on this particular phone number, <strong>ALL my phone and data contacts are immediately suspended.</strong></p> <p> </p> <p>So, Vodacom is in fact ******ing money for me for a service that i do not receive.</p> <p> </p> <p>The standard practise at Vodacom is to pass the customer from one deprtment to another, spend more that 2 to 3 hours on the phone and if the customer still has not given up, Vodacom just ends the call.</p> <p> </p> <p>Trying to cancel the specific contact is not a solution as Vodacom demand a cancellation fee, even though they are in breach of the contract.</p>