RR
Rina R

1 reviews | Active since Aug 2016

22 Aug 2016, 14:47

PATHETIC *********** PHONE REPAIRS FROM VODACOM

<p>On the 25th of July 2016 I sent my Samsung Galaxy Note 4 in for repairs at Transwide Cellular Shop No.2 at Village Square Randfontein. The camera on it suddenly stopped working for no reason and it is still UNDER WARRANTY. A week later I was phoned and told my phone has been fixed. Went to pick it up and saw the camera was STILL broken and the "technicians" broke my phone further as it had no more 3G signal at all. Sent it back to them, A week or so later I received a phone call again informing me they received the "fixed" phone back but tested it themselves at the shop and saw it was still not working. This time they sent my phone to the "advanced repair centre" which has been sitting with it ever since. I have been without my phone for a month now! That means I HAVE BEEN PAYING YOU GUYS FOR A WHOLE MONTH WITHOUT ACTUALLY HAVING A PHONE. If anyone is reading this and wondering which Service Provide to use please head this warning and find a Service Provider with competent and relatively educated repair teams.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 05:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team