Pathetic, ***********, Greedy, Poor Service from VODACOM

I cannot use my number for over 10 days!!! I have called the Vodacom call centre 42 times but they cannot help and no response. I have escalated the issue 4 times but no response. I have emailed Retentions department 8 times and no response. I have published the same complaint 3 weeks ago and Vodacom said they will get back to me but did not!!! My contract ended and I needed it to be converted to prepaid. Their "systems" indicate it is prepaid now but I cannot buy any airtime, data or sms for over 10 days. The error receiving CUR has been misplaced, please try again later. This is pathetic and I will take this up to the highest and most public grounds. This has costed me thousands of unnecessary rands.