Pathetic, *********** and Useless Service Provider

I wasn’t going to entertain this incompetence and pathetic ISP after yesterday of which I finally cancelled my fibre relocation . However since they are very quick to respond to cancellation privately unlike improving their services to their customers. I have been waiting since the 1st of August for a relocation which hasn’t been done till today. I was told that there is a 30 days timeframe. Fast forward come month end August, then 1st and 2nd week September passes by. Mind you I have been calling every single trying to understand why is my relocation taking so long. I was given different SR numbers but still no assistance. At some point was told that there might be an issue with my ONT box in the unit , I asked them so nicely if that might be the case, please send a technician through to check the box and still nothing. So yesterday the 20th of September finally decided that I have had it with this useless company and have actually begged and wasted my time with them of which I’m still the one suffering till to date proceed with a cancellation. Today they have the audacity to respond privately that they received cancellation and I must wait 30 days for it to be processed. Clearly this is some kind of a sick joke to them. In 52 days Vodacom couldn’t process and activate my relocation now I must wait another 30days before I can get an ISP that will be able to assist me. No man!! This is absolutely bull****. Use the same energy to effect your customer’s requests that you use to respond to customer’s privately . You are really abusing us with our own money that pays for your salaries even thou you give us ****ty service. I am not waiting for any 30 days and I will be making sure that I won’t even pay you for anything since last month I paid for internet that I didn’t even have to begin with. If it’s a fight that you want to engage in them I’m ready.