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MT
Maletlhatso T

1 reviews | Active since Apr 2012

05 Sept 2022, 17:55

Pathetic, *********** and Useless Service Provider

I had a Vodacom router at my previous residence in Paulshof. On the 30th of July 2022, I then moved to Greenstone. On the 1st of August I called the Vodacom Fibre to apply for a relocation which i was told that it takes 30 days for the relocation to be done. Fat forward to today the 5th of September 2022, i am still waiting on my relocation yet i have been charged R604.24 for the month of August and internet which i dont have to date. I have called their Fibre department and have been sent from pillar to post. As it stands now i dont know what to do as I have paid them for last month and for internet that I dont have and also incurring extra charges to buy data so I can be able to work,. Dealing with Vodacom has been a very painful excercise. I dont even know whether to call them a useless or just an *********** serv ice provider. I have escalated this issue a number of times but none of their *********** employees have a solution to this problem, Yet i have to pay them this month while I am on my second month without internet, WHAT A JOKE VODACOM. The pathetic service I got from all of this, one would swear that i am applying for a new contract altogether,

0
Replies (4)
Vodacom
Vodacom's reply06 Sept 2022, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Sept 2022, 08:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MT
Maletlhatso T's update08 Sept 2022, 10:57
Reviewer Update
What a pathetic useless service provider. No one has called me to date and i have been calling every single day and have been fed different stories. I have even asked to speak to a manager whom i was told that he/she was on another call and would call back till today. If this is difficult to do, they must say so in order for me to get another supplier because this is absolutely ridicilous. A whole 39 days without internet and yet all they are concerned about is taking money from customers so they can pay theire *********** staff .
MT
Maletlhatso T's update09 Sept 2022, 12:03
Reviewer Update
Yes the reason i asked for a cancellation was that 39 days later you have been feeding me nonsense. How quick of you to pick up a cancellation as opposed to have attended my fibre installation. Very pathetic of you.