Pathetic Incompetence

This is my second review to my ongoing saga with Vodacom !!!I was informed by Martin Fortyn and Zolelwa Bunula That my contract was cancelled. This morning I received an sms stating that I am in arrears of R335.15. I called the accounts department to enquire and Palesa advised me that my contract has not been cancelled, She then transferred me to the cancellation department and I spoke to Nhonhlala. Apparently my contact can't be cancelled as I need to pay the R335.15. first.. Please tell me how can I pay for a device that was return WITHIN 14 DAYS AS THE DEVICE WAS FAULTY and the contract was supposed to be cancelled???This has been going on since August last year.. VODACOM!!WHAT THE HELL IS GOING ON...