Pathetic Incompetence

This in now my third review to my ongoing saga with Vodacom! I was informed that Belmondo a service provider to Vodacom would come and collect the cancelled SIM's and device before Christmas and that my account would be rectified. The existing number which I have had for more than 20 odd years which was cancelled by Vodacom, would be reactivated. This has happened, but I have been charged for the reactivation?????? To date I still have the SIM's and device, which were supposedly would have been collected by Belmondo. I again visited Vodaworld on the 9th Jan 2019 and was informed that it was out of Vodacom' s hands and I needed to contact Belmondo( Vodacom Service Provider) to finalize the issue. What I would like to ask here is the following: I have an account with Vodacom, which I have religiously paid every month for the past 20 odd years. Who is actually in charge here Belmodo or Vodacom????????? Lastly, how do I go about retrieving the monies that have been deducted from my bank account for all this inconvenience and pathetic incompetence!