Pathetic incompetant idiots

<p>I need to change my package back to Smart S!!!!!! I phoned in about 10 times, AND I got an sms - ref 1- ********** 837078 on 9 January telling me that the migration was done! STILL NOTHING WAS DONE!!! I went to a Vodacom shop and the person was also to incompetant to assist, he did not even know that a Smart M+ package exist!!</p> <p>I am really to my wits end as my account is suddenly double as what it used to be and I get NO HELP WHATSOEVER!!! I did not help to phone, email or go into the shop!!!! Must I stop the deductions???</p> <p>What on earth must I do to change my package back to A SMART S?????</p>