PATHETIC... HORRIBLE VODACOM CLIENT SERVICE.

I've been vodacom's customers since 2006. After 2 years I do an upgrade on my existing contracts. I pay R1480 every month for my contracts but now vodacom treat me like a stupid hooligan client. On May 2021 I did an upgrade on my *** number and unfortunately 1 of the device had a speaker problem up until I contact vodacom after sales department whereby I was told that they'll send ram couriers to collect the faulty oppo device. I stayed with the faulty device from may 2021 up until they decided to collect on the 4th of November 2021. On the 6th of December I decided to call vodacom after sales to find out when are they going to replace my device. The lady by the name of Itumeleng told me they can't replace my device because I gave back 1 device instead of 2 devices. I told her that the person who assisted me never told me that information and ly husband is using the other device and he's not available at home due to business reasons. She told me that there's nothing vodacom can do I'll be still be billed even if I'm without the device. I found this to be a unfair.. Disrespectful... Humiliating and pathetic client service. Vodacom don't consider that their staff members failed to perform their duties as trained but their failing me as a client. I just ask my self that if I never contacted them yesterday how would I know that they are not replacing my device because they expted both devices to be returned as it was a combo deal. It's vodacom's fault that they failed to give me proper instructions or advice about returning the devices. I request hellopeter to assist me on resolving this matter because vodacom is now being unfair to me. They don't forget to bill me every month but they fail to deliver the service. This is uncalled for and very pathetic. I pay them without failure so I expect best client service from them. Vodacom is so selfish.... What do they think I'm using if they've got guards to keep my device for the past 6wks and don't update me with anything. Their afters ales client service Itumeleng becomes rude when I'm explaining my side of the story and said she'll send me an sms with their head office number....up until now hense I decided to involve helloPeter in this matter.