PATHETIC, HORRIBLE DEHUMANIZING Customer Service Jabulani Mall

What a pathetic, horrible dehumanizing customer service at Vodacom Jabulani mall by an arrogant store manager. I went there to Rica & do a sim swap but walk out of the store not serviced at all. At first on queue they took in someone behind to service first then took the second one while waiting that's when I reached out and said no. Then the consultant required 5 contacts that I called using this number which I provided then he said the system doesn't match that when I asked for a way forward as I have lost my phone. It was the begin of a devaluing service at the store then the store manager was brought in by the consultant, as a frustrated & helpless customer, she became rude by saying I can sit in the store for all I want as they close at 5pm and they cannot help me due to not listing contacts that I used have on phone & it's not their responsibility that I lost my along with sim card therefore I cannot be assisted. I asked if the sim card is still active & said yes, I requested for them to check under who's name is it Rica, she said no it's government job to do that. I asked what is her role as store manager if her staff can't open, process & close call, don't they escalate to the back office team including herself to resolve the incident, she said no & maintain she cannot help. I asked her to apply her work ethics in trying to solve the matter said no instead she gets a monthly paycheck to perform her incapabilities at work. That's when I realized I'm not getting help. I was told I was bring in drama & nonsense in their store while I was asking for service. The store manager attitude tells she takes pride in not serving the Vodacom customers she behaves untouchable even brags about giving me her boss's contact for a complain. What I had hoped for was at least provide some documents copy ID, proof of Residency, SAPS affidavit confirming that the number belongs to you then will log an incident on your behalf but no she did say she's incapable. I'm still helpless and frustrated as the number I used it for about 6 years and registered it everywhere else, my OTP's are send there with everything I have.