RM
Renier M
1 reviews | Active since Jul 2015
28 Nov 2023, 20:42
Pathetic Home Internet
Signed up for new home internet package and since the delivery of the unit till now about a month now cant use it for anything its been abysmal , support tells me the technical department says it might be the router or might be the tower what half ass diagnostic is that. no solution provided what so ever , i refuse to have a contract for 2 years where i cant even use it ...
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
29 Nov 2023, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Renier M's updateReviewer Update
30 Nov 2023, 16:33we have a solution here yet? i see no improvement regarding my query
RM
Renier M's update30 Nov 2023, 16:33
Reviewer Update
we have a solution here yet? i see no improvement regarding my query
RM
Renier M's updateReviewer Update
04 Dec 2023, 08:31thank you, we have an update regarding this?
device is packed and ready for collection.
device is packed and ready for collection.
RM
Renier M's update04 Dec 2023, 08:31
Reviewer Update
thank you, we have an update regarding this?
device is packed and ready for collection.
device is packed and ready for collection.
RM
Renier M's updateReviewer Update
13 Dec 2023, 15:24any news regarding this?? you told me on Friday someone will come and collect from me up until now still nothing... why do i still struggle to get this sorted... come on man
RM
Renier M's update13 Dec 2023, 15:24
Reviewer Update
any news regarding this?? you told me on Friday someone will come and collect from me up until now still nothing... why do i still struggle to get this sorted... come on man
RM
Renier M's updateReviewer Update
13 Dec 2023, 15:43phoned you just now to know when will this be picked up , was on hold for 20 minutes so the guy can find out only to be supposedly to be talking to after sales where he asked me when did i arrange for collection.... is this the level of support we can expect from you going forward???
RM
Renier M's update13 Dec 2023, 15:43
Reviewer Update
phoned you just now to know when will this be picked up , was on hold for 20 minutes so the guy can find out only to be supposedly to be talking to after sales where he asked me when did i arrange for collection.... is this the level of support we can expect from you going forward???
RM
Renier M's updateReviewer Update
13 Dec 2023, 16:00can we get a time and date when this doorstop will be collected and get this over with should not be taking this long to get this sorted
RM
Renier M's update13 Dec 2023, 16:00
Reviewer Update
can we get a time and date when this doorstop will be collected and get this over with should not be taking this long to get this sorted