Pathetic from Vodacom Fiber

We app**** for fibre through vodacom and were initially told that installation should take 5-7 working days. After confirming the order we were told it takes 21 days, best case scenario. After numerous calls, it turned out that they were able to do the installation the next day which showed that unless you follow up and beg and nag and fight, you will have to just wait a minimum of 21 days. In any event the installation was done last Monday and we were told that activation takes 24-48 hours. We are working from home and have no internet so we were desperate for that to be true. It is now over a week later and our fibre is still not activated. I made over a dozen of calls in the last week with almost every consultant promising to get back to me and nothing yet. Vodacom was so helpful and efficient when signing us up and then as soon as we did, the service changed. I wouldn’t recommend them to anyone. There are many other service providers, learn from our mistake and choose another. My job is on the line and there is absolutely no consideration or urgency on their end.