1 reviews | Active since Mar 2017

06 Mar 2017, 14:47

Pathetic - *****

<p>I went to take out a contract for my son, only to learn that an employee, Suanne Naidoo, already took out a contract on my son's number!!! This is *****!</p> <p>Nobody at Vodacom can assist me in taking out a contract on a special that is going to expire today. Have been battling since Saturday.</p> <p>Vodacom apologize for not being able to get the special - nothing they can do about it.</p> <p>Seems that nobody understand that it is **********ly behaviour to take out a contract on a number / my husband's name, without any consent.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Mar 2017, 09:36
Official

Dear Mrs Hirsch,

As discussed your upgrade query has been resolved.

Regards,

Cassandra