IV
Ilse V
1 reviews | Active since Sept 2017
20 Oct 2020, 10:44
Pathetic follow up from Vodacom Customer Care
A few days ago I wrote a review on my dissatisfaction with Vodacom and the cancelling of my mobile contract. Very speedily I received a call from a guy named Lance from Vodacom to "assist" with the matter. His way of assisting with the matter was to tell me and my mother that the contract will only be cancelled end of October 2020 WHAT AMAZING NEWS, Lance. THAT'S EXACTLY THE FEEDBACK WE SO DEARLY WISHED TO HEAR. Thank you VadaFAIL for the most impeccable service EVER. I will be sure NOT to do business with you again
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Vodacom's replyOfficial
20 Oct 2020, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team