PP
Philip P

1 reviews | Active since Nov 2014

28 Mar 2018, 19:04

Pathetic fobbing customers off.

I have contacted Vodacom without success to find out why I am receiving calls from their customers querying accounts. The call I receive are from users who have phoned Vodacom help line and either told to hold on and then somehow my phone rings and they speak to me , or they choose the account option and the call comes through to me. This is on my private number!!!!! I don't work for Vodacom and they need to fix this story. I am tired of being advised that they will look into the matter. Next step is a complaint to ICASA.

0
Replies (1)
Vodacom
Vodacom's reply29 Mar 2018, 06:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team