Pathetic fibre services

Vodacom fibre services is pathetic,very unprofessional call centre agents! I app**** for a fibre line in Feb 2023 which took approximately 3months to get connected. As if the long wait wasn’t enough,the fibre line hasn’t had service for 7days now!!! Wait the hell am I paying for every month ? You’re failing to render a service you’ve contracted to and yet when it comes to deducting my account you do so without fail,I’ve called the fibre every day in these 7days and haven’t had any success,I’ve been out on hold or on mute or they just cut me off when I request to speak to a supervisor or a manager…this is my last resort and if this is not sorted I’ll gladly cancel my contract and mover to afrihost…this is just downright ridiculous now