PATHETIC FIBRE SERVICE FROM VODACOM

On the 26th of January 2020 a lady from Vodacom by the name of Puleng came to my neighborhood and signed us up on a Fibre deal which would become active once the Fibre in the area became active. Which I was highly excited about. In the interim ,I signed up for a LTE package with her ,in which the first month would be free and payment would start the month thereafter. Two weeks later I received the modem and everything was on track.

It is now the 23rd of March and I have been stuck without WIFI. Everyday I phone Vodacom and I get the same answer that my service request is pending and that it will be taken up with management. Clearly “managerment” isn’t doing their job.

This is pathetic as WiFi is essential for my family and I. This is extremely disappointing as I had very high expectations for Vodacom & believed they would be better than other internet providers, but they have shown that they are unreliable and definitely not professional.