MJvR
Mark Jansen van Rensburg
1 reviews | Active since Dec 2021
28 Mar 2025, 08:45
PATHETIC FIBRE SERVICE
I wrote to Vodacom Fibre 8 times, 4 technicians later calling me only to find a problem with my modem and NOT the fibre itself as I am now lugged into that directly as a temporary measure. So I complained on Instagram, X(Tiktok), and Facebook, and this is the conversation:
VODACOM: Hi Mark, thank you for reaching out. We are sorry to hear that. Please provide us with a number we can reach you on so we can help.
ME: ***
ME (17 hours later, the next day): You guys are an absolute joke. 17 hours ago you ask for my number then no one bothers to call me. So I have been out of service since 17th March. Absolutely pathetic to say the least.
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Replies (1)Vodacom's replyOfficial
28 Mar 2025, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2025, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
