MJvR
Mark Jansen van Rensburg

1 reviews | Active since Dec 2021

28 Mar 2025, 08:45

PATHETIC FIBRE SERVICE

I wrote to Vodacom Fibre 8 times, 4 technicians later calling me only to find a problem with my modem and NOT the fibre itself as I am now lugged into that directly as a temporary measure. So I complained on Instagram, X(Tiktok), and Facebook, and this is the conversation:

VODACOM: Hi Mark, thank you for reaching out. We are sorry to hear that. Please provide us with a number we can reach you on so we can help.

ME: ***

ME (17 hours later, the next day): You guys are an absolute joke. 17 hours ago you ask for my number then no one bothers to call me. So I have been out of service since 17th March. Absolutely pathetic to say the least.

0
Replies (1)
Vodacom
Vodacom's reply28 Mar 2025, 11:48
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team