Pathetic Fibre Service

Vodacom Fibre's service is absolutely pathetic, for such a huge corporation to be so bad at service delivery... I had my Fibre installation completed by the contractors FrogFoot who ripped up my garden and left everything as is, and then the wait began for my router from vodacom, after already paying for the uncapped fibre service and calling in daily to find out why i havent received any delivery, no one at the call centre can answer my question, I cant even go and pick up the router and plug it in from any outlet... This is very frustrating and that from a huge sp like Vodacom.