Pathetic Fibre Service

My Fibre line was deactivate/suspend due to nonpayment on the 30/10/2022 although payment was made by eft on the 28/10/2022. On Monday the 31/10 a new sales order was created by Mfundo as the old line is no longer active. he advised that I should contact accounts as my payment was not reflecting. after speaking to several accounts consultants i was eventually told to send POP to ismahil.Makgeta@vcontractor on Thursday the 03rd. This is after speaking to Mbali D, Veliswa, Lwazi, Themba, Thabo. I later spoke to Mbali M who put me through to Thabiso.ghu and he also promised to resolve the issue over the weekend, once again no response. between yesterday and today these are the consultants i spoke to in the fibre dept and still no solution Nelisiwe Tshenolo Yanga Nonkanyiso Lindiwe Craig

How do i get mt old/new line activated??? I have paid for the month of November and still no service. Please contact me