Pathetic fibre service

On Tuesday night my fibre line went down and we called the customer care to log a ticket Wednesday morning. They said the router needs to be reconfigured as they can’t reset the settings from their side. And they would ask a technician to come and fix the issue. Usually I get an email and a sms to state the reference number etc. I got nothing.

I followed up again in the day and spoke to a consultant named Ismail. He said something similar about the configuration settings and said he would log for a technician to come and fix the issue. He gave me a reference number and I asked for it to be emailed as well which he didn’t.

I logged two tickets on the self portal as I feel nothing has been done. I followed up again Thursday and spoke to another consultant who said the line has been assigned to a technician. It’s been more than 48 hours and no one has called or even emailed to state the progress of the matter.

It’s now going to be 5 days without internet including the weekend and still no communication from Vodacom. I’m always following up and get no solution and you want stupid surveys to be completed after speaking to these consultants when you haven’t done anything. Pathetic service.

We consumers don’t have much choice as well when it comes to the fibre providers because of areas. So we must put up with pathetic service when there are probably better service providers out there.

There needs to be better communication, work ethic and more technicians hired instead of this nonsense of 48 hour turnaround time when you don’t even to stick to it.

I want the week’s worth of money given back to me since I received no internet service. So quick to debit me when it isn’t even the 1st yet.

Vodacom and Metrofibre are useless. No communication and lack of service. Don’t offer something if you can’t actually provide it.