AV
Andrew V
1 reviews | Active since Jul 2019
04 Sept 2023, 18:47
Pathetic Fibre resolution problems
For 16 Days the Fibre signal has been crashing in Alberton every afternoon. Needless to say even emails to the CEOs office has not helped to get this resolved. People don't bother with Vodacom try and deal with a Company that cares for its Customers Ref no SR***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Sept 2023, 08:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2023, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2023, 19:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your fibre service has been restored and query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2023, 19:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your fibre service has been restored and query has now been resolved. Regards, Consumer Website Team
Best regards,