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Nikkie S
1 reviews | Active since Dec 2020
17 Dec 2020, 08:32
Pathetic Fibre Relocation part 2
This review serves as a follow up on my previous review of Vodacom’s Fibre relocation department - “Pathetic Fiber Relocation” on 14/12/202. They were very quick to respond to the review but still no service from their side. I’ve made numerous calls to the call centre, every time stating my problem and every time getting empty promises that the call centre agent will get the relocation department to get back to me. But obviously it’s not happening. I will NOT recommend Vodacom to anybody! Most pathetic service in the history of pathetic service!
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Vodacom's replyOfficial
17 Dec 2020, 08:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nikkie S's updateReviewer Update
17 Dec 2020, 08:58Once again quick response on HelloPeter, but still no response where it actually matters! Maybe stop using bots to reply to bad reviews and use people that actually do something!!!!
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Nikkie S's update17 Dec 2020, 08:58
Reviewer Update
Once again quick response on HelloPeter, but still no response where it actually matters! Maybe stop using bots to reply to bad reviews and use people that actually do something!!!!
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Nikkie S's updateReviewer Update
18 Dec 2020, 17:53Thank you for a response that is not automated, it shows improvement. I really hope the issue wil be resolved quickly. By Monday I will be posting a new review, hopefully it will be a positive one.
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Nikkie S's update18 Dec 2020, 17:53
Reviewer Update
Thank you for a response that is not automated, it shows improvement. I really hope the issue wil be resolved quickly. By Monday I will be posting a new review, hopefully it will be a positive one.