Pathetic fibre relocation

So the house we stayed in got sold. As soon as I found out, I phoned Vodacom to hear how it works to relocate the fibre. They explained everything nicely and sent the paperwork to me to fill in. It takes a month for the relocation to happen, so as soon as I had an address that we’d be moving to I sent the relocation request form. It was 5 November. I immediately received a confirmation email with a service request number. A month passed and nothing from Vodacom’s side. I phone them to find out what’s going on. The lady said that they have a back log and will tend to the matter as soon as possible. A week passed, still nothing. I phone them again, where the lady first couldn’t find the request. She then said that the request is still open, but it’s not assigned to a technician yet. Then she said they have a huge back log. She can’t give me a date when it will happen, but it won’t take another month. I honestly think this is pathetic service from the fibre department. It’s been six weeks and still no contact from Vodacom