MC
Morne C

1 reviews | Active since Dec 2013

13 May 2018, 21:00

Pathetic fibre ISP.

We have so many issues with our fibre through Vodacom. We have extreme speed drops and latency issues. This is not a wifi issue as i am using ethernet cables from the router to my devices. Every month for the last few months the connection has become more and more unstable and down time has increased. We are forced to use vodacom as they are not allowing any other isp to compete in our estate, i can see why as they would simply loose all the clients. The balance check website is a joke, its been showing incorrect info for the last few months. How am i supposed to keep track of how much data i have left. If u have a choice, just stay away and use a proper isp that can manage a connection.

0
Replies (2)
Vodacom
Vodacom's reply14 May 2018, 06:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MC
Morne C's update16 May 2018, 10:42
Reviewer Update
Still waiting for any information form vodacom fibre, useless as usual