DK
Daniel K
1 reviews | Active since Apr 2013
15 Jun 2020, 11:48
Pathetic Fibre Installation Service
I am disappointed regarding your fiber installation. no update and now its been a month. no one at your call center knows nothing. i think lets cancel everything. ill go elsewhere for fibre. spoke to Anele on Fri, promised to get back to with feedback never did. SDV was supposed to do installation in my complex but they told me that they no longer do fibre, apparently vuma has taken over they asked me to call vodacom. i called on Friday and spoke to Anele who promised to get back to me with feedback, she never got back to me and i asked her to call me back even if she does not have the feedback just to let me know. This service is appalling and i dont think i want to continue with Vodacom .
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Replies (1)Vodacom's replyOfficial
15 Jun 2020, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
