Pathetic fibre installation service

I signed a Vodacom fibre contract on the 14th of Fev. I was told the process should take 5-10 working days - It's been 23 working days! After my first Hellopeter, the installation was quickly scheduled by a fast asleep consultant (had to beg her 3 times to change my address as she was using the wrong address each time). So router is installed, but Vodacom didn't change the name from"guest" to mine? A.k.a. no internet. Lovemore (who installed the device) promised on Saturday that this will be fixed but nothing has been done since then. I've been calling the "helpline" nonstop and consultants/managers keep promising to give a call back but nothing happens. What a bunch of *********** workers. This can't be rocket science. I will continue to name and shame as I deal with more consultants as no one is willing to take responsibility.