AF
Afzal F
1 reviews | Active since May 2022
21 May 2022, 05:03
Pathetic Fibre connectivity during Peak
Vodacom Fibre is the most pathetic service. I have a 100mbps line and I’m lucky if I get 2mbps!!!! YES 2mbps during PEAK TIMES!!! I’m dealing with the most senior execs at Vodacom and they acknowledge the problem. False promises on NOC infrastructure changes False promises on UPS updates (don’t even try connect during load shedding !!!! None of their core sites are on backup power) Vodacom is all flaw promises and no delivery!!!
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Replies (3)
Vodacom's replyOfficial
22 May 2022, 09:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2022, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AF
Afzal F's updateReviewer Update
22 May 2022, 15:41Vodacom's time to response is poor to say the least. I wouldn't hold my breath. THis has been going on for 2 years, Vodacom needs to Upgrade their NOC's. Your senior engineers have acknowledged the problem. Vodacom just has to invest and stop over selling and under delivering. Most importantly , stop fooling the less knowledgeable and elderly citizens of this country!!!
AF
Afzal F's update22 May 2022, 15:41
Reviewer Update
Vodacom's time to response is poor to say the least. I wouldn't hold my breath. THis has been going on for 2 years, Vodacom needs to Upgrade their NOC's. Your senior engineers have acknowledged the problem. Vodacom just has to invest and stop over selling and under delivering. Most importantly , stop fooling the less knowledgeable and elderly citizens of this country!!!
AF
Afzal F's updateReviewer Update
23 May 2022, 13:27I’ve sent this through for the past 2 months …
Fix the NOC and the peak hour congestion!!!
Fix the NOC and the peak hour congestion!!!
AF
Afzal F's update23 May 2022, 13:27
Reviewer Update
I’ve sent this through for the past 2 months …
Fix the NOC and the peak hour congestion!!!
Fix the NOC and the peak hour congestion!!!