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Shaylyn N

1 reviews | Active since Mar 2021

02 Mar 2021, 15:20

Pathetic fibre activation delay.

I've had my fibre installed on 25/02. I called the same day to activate the fibre and was told to wait 24-48 hours. I waited and obviously it wasn't activated. So I phoned again on the 27th and was told that the activation would be "escalated" and to expect it to be active by 02/03. So again I was fair and waited but again it isn't active. So I phoned again and was told to 24-48 hours. This is getting ridiculous as I have been waiting 6 days for activation, while other companies take less than a day. The Vodacom fibre service is pathetic and is behind all the other competitors. I'm not sure if this review will even matter to them, but if you're looking to get Vodacom fibre, expect a slap in the face.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2021, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team