Pathetic fiber service from Vodacom

We recently moved to an area where fiber is being installed and Vodacom indicated that all we'd have to do is cancel the fiber subscription from our old area, while we utilize the interim solution until fiber is installed in our new area. WHAT A MISSION! I have phoned more than 11 times to try and obtain the interim solution and cancel our fiber subscription in the interim. Every time they indicate I will receive an email with confirmation - which I don't. Nobody follows up with me. Once I follow up I get another reason/excuse why I don't have the interim solution yet. I have struggled the whole of February with this and still don't have an interim solution. Unacceptable turn around times. The fiber itself is great, it's the Vodacom service that is shocking.