Pathetic Fiber Service

Very disappointed with their fiber service.

On the 26th November, we decided to downgrade from the 50mb/s to 25mb/s line. Our existing setup never gave issues, never had a day of problems until the migration occurred. At no point were we informed that there was hardware that needed replacing.

Wednesday, the service went down - completely, no internet, zero. Called on Wednesday afternoon and the consultant went through a few steps (checking router / fiber box etc) and said this would be sorted by tomorrow more than likely. He said the problem was on the router setup but it was working perfectly before the migration??

No call, no emails still. Phoned on the 28th to find out what was going on, they said it has been escalated (as always). Vodacom said they were working on it. Meanwhile, we have been out of the internet / streaming now for 2 days.

Phoned today and spoke to a consultant who just made up the most pathetic excuse - the 50mb/s board was different to the 25mb/s board and it needed to be replaced. Not the router (which was working perfectly before) but a "board" somewhere else?? Please...

Total *******!!

I told the consultant that someone from Vodacom had better phone soon, as we are about to go through a weekend (as I see it) without fiber.

No call, no care, nothing. Just escalation??

This has irritated me to the point I feel like moving from Vodacom.