Pathetic Feedback Procedure and Problem Resolution

I app**** for an online offering and upgrade on my current package on Thursday 4/6/15. A consultant called me to complete the deal. Upon getting my information, i thoroughly asked her if she requires any supporting documents for the deal to be complete, she adamantly said no. 30 min later i receive an sms to the effect that my application had been rejected on unspecified grounds. I called the call centre again and asked for reasons why to which i was told that there were no supporting documents that accompanied my application. I asked for an escalation and I was put through to the manager of the online team - one Preshen who profusely apologized and said that procedure had been floundered and i can send him the documents directly so that he will personally handle it. I did and he said i would get feedback by the mid morning of 05/6/2015. In the afternoon i sent an email requesting feedback - No response but my email was read. I waited 24hours and called the call centre again and left two messages,,,still no reply. online chat portal message - No reply. How pathetic is this? Youre not a monopoly! abandon the online sales as you cannot support the process. Cell C is better. Pathetic