pathetic feedback and solving of query and complaints

bought a new simcard - current contract data and airtime does not get transferred - logged calls - logged a complaint at the 08th of September - now 5 days later and my complaint was not even acknowledged never mind addressed and as I am speaking to call centre now - they cannot help me - only refer again - money were deducted from my bank for this service that I don't have at a complete different date than my normal debit order date without me being notified or informed. just called call centre again and again they will only look at query in 48 hours - pathetic - if something happens to my daughter who stay alone on a farm and she could not phone because of this pathetic service which I pay for - I will hold Vodacom liable and pursue with courtcases