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Catherine C
1 reviews | Active since Jul 2014
14 Apr 2022, 14:22
Pathetic - Failure to Care
Have been trying to fix my Dad's contract for 4 years now and still more than a month of waiting since I raised the request - we are unable to upgrade his phone online. No one has bothered to help or get back to us about what is happening. Absolutely pathetic service and we have all been loyal Vodacom customers for more than 20 years.
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Vodacom's replyOfficial
14 Apr 2022, 18:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2022, 18:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team