PATHETIC ENTITLED SERVICE FROM VODAC0M

The level of incompetence at VODCOM is next level I phone 082135 to try and block a phone being used without my consent. 1st we gave problem with Toby accusing me of my account being in arrears, which it is not, and refuses to assist me further. I get transferred to a human. Even worse. This one cannot speak English and I have to keep on repeating myself. She eventually figures out that my account is not in arrears but VODAOM failed to update the system. She updates and then tells.ke until the update is on the system in a couple of hours nobody can help me. I do not accept this and she transfer me. Only to be left hanging...... I phone again and the same story all over again. So I am told that I cannot block the phone due to VODACOM's incompetence, but I will be liable for any misuse or abuse.

Pathetic beyond reason